The fsking woman whose computer I’m repairing needs the power adapter to the other lappy she has; the one I sold her last year. Her idiot son seems to have made the part that plugs into the comp disappear, and she thinks I can pull one out of my ass. She has errands to run to-day because she has people coming over at Noon!!! That is what she told Jenn via FB this morning. So I spent close to an hour looking online at RadioShack, BestBuy, Target, Walmart, and Staples trying to find a universal power adapter for her. Of course no one has one, but RadioShack has two in stock. Jenn sent her a message letting her know and that we could call and have one held for her. We haven’t heard back from her and that was over a half hour ago.
We’re leaving on vacation tomorrow morning and she knows this. Yet she has errands to run and is too busy to ask her son what he did with the power cord. We’re ready to throw up our hands and give up on her completely, but she’s currently my only customer and she is willing to refer me to her friends. she already talks about me to them, but won’t refer me until I have business cards to give her. I have no idea why, either.
She’s probably pissed because we’re charging her what she most likely thinks is “too much money” and we’re trying to rip her off. It’s not our fault that she has spilled three drinks on her brand new laptop. After the first two weeks of ownership, she spilled an iced tea (probably one from Long Island) and a glass of wine, then this week, she spilled a chocolate martini. All of this is on the keyboard. I had to replace it after the first two spills, because it was fried. Now I have to replace it again and I’m sure she’s none too happy about it.
What she fails to realize, or is in denial about, is the fact that if she were to have a professional do this, she would be spending a lot more than what I’m charging her. $20 to come by and connect her printer to her wireless at home is pocket change to what people normally get charged. We don’t even charge her for mileage!
Okay, I think I’m done for now.
I don’t think anyone gets to complain about what it takes to get their laptop repaired because if they spilled three drinks on it they obviously don’t care about the value of the laptop.
By: yamaryu on 26/08/2011
at 12:23 PM
Sounds akin to how some of my parents’ clients treat them for their accounting practice. That is, some of them seem to act like they’re being overcharged or such, when the larger firms and such like H&R Block would charge out the nose by comparison. I feel for you, man. That’s just ridiculous.
By: apstorm on 26/08/2011
at 12:30 PM
Granted, she has not once complained about how much we’re charging her. Most of the time, she’s surprised at how little the amount is. We haven’t heard from her yet, so we’re assuming she is accepting it. We’ll find out when we come back from our vacation, most likely.
By: Farren on 26/08/2011
at 8:26 PM